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To an end, i agree with you, that maybe this functionality should be allowed, maybe with a disclaimer that it’s quality of experience cant be guaranteed, however, above is your bottom line reason it isn’t enabled. In short, if we cant guarantee a top quality call or at least report back on why it was poor quality, it wont be enabled. Your company paid good money in licensing, hardware and implementation costs for Lync, so there should be no compromise. But Skype is free, and Lync is an enterprise grade product. Consider this… Skype can do it, we all know this. With reference to your comparison to the mobility clients vs Skype. In which case, switch modality to a gsm call, or, as above, stick with IM&P. If it’s reporting “poor network quality”, it’s unreasonable to expect a perfect HD call.
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If you’re forced onto these connections, stick with IM&P only, or use the intelligent feedback the Lync client provides. Lync is an excellent product, but it can’t work miracles digging your traffic through the crowded Starbucks wi-fi. However, i do always attempt to use a wired connection where possible, or my own personal home wi-fi, ie not contested 3g data networks or public hotspots. Microphone and audio issues the same, i have never experienced any of the issues you speak of above. Your monitoring server will be able to reveal more on this. Usually, it is due to the nature of one participants Internet connection (3g stick on a train anyone?), VPN issues (see above), or other. To address a host of your other concerns i would be checking exact scenarios with your Lync monitoring server. A split-tunnel VPN solution (directing Lync traffic outside of your VPN tunnel) is recommended. Please allow me (as an avid supporter, consultant and v.heavy user of Lync) to retort, as constructively as possible.īest practice guidelines recommend you should not run Lync via VPN’s, due to the complexities of double encrypting traffic and various NAT concerns.
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It sounds as though your Lync install requires some serious post-installation best practice guidelines following. So let me know your top reasons for hating Lync. Do you think Microsoft would give us our money back? ? It’s also worth noting that I came up with 10 reasons really easily. But that means change and investment and we have already paid for Microsoft Lync. So I’m thinking that the best thing to do is to get rid of it and use some other piece of software.
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I don’t know what to conclude, to be honest, but Lync makes me miserable on a daily basis. The rate of change with Lync is zero and it’s as if they don’t invest anything in it. I sort of assume I’m not the only person that feels this way, but Microsoft don’t do anything about it.
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All of this stuff works flawlessly on other software like Adobe Connect. Sharing PowerPoint? Why bother even trying. I can share my screen if I’m on my company VPN and so is the other caller. There is an iPad app but it’s got 2% of the functionality of the Skype iPad app. To use Lync effectively you need to spend time configuring and tweaking it.
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You won’t be able to setup your microphone right, it won’t work, you have to download software to join calls. All of this is a day in the life of Lync.ħ) The need to spend time setting up Lync “No Response From the Server” when you send messages.
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Cellphones can play a part, but even with straight PC to PC calls, you never know what’s going to happen. The quality of calls is so incredibly variable. And every other call, I can’t hear the other person until I quit and restart the Lync client. With the current version, for example, I can’t join calls unless I quit and restart the Lync client. Or whether groups of people can hear each other.Įach time you get a Lync update, you can never be sure what’s going to break. Because you’re never quite sure if the other person can hear you. That’s 5% of every call, wasted because of people joining late, technical problems etc. It’s impossible to get a call started on time so you end up wasting an average of 3 minutes at the beginning of a call. And 50% of the time, there is some kind of problem (see below). Each time I set up a conference call I have a moment of Russian Roulette as I click the “join” button. I call it from my cellphone, from my Mac, from everywhere. I setup tens of calls a week with 1-100 people on them. It’s worth noting that I’m a huge Lync user. Maybe someone from Microsoft gives a crap and will do something about their awful collaboration suite. I’m stuck with no Microsoft Lync connectivity again, and in my frustration I thought I’d give my top 10 reasons why I hate Microsoft Lync. Edit: I updated this in “ The ten reasons I still hate Microsoft Lync” in October 2014.